Shipping Policy

How long will it take for my order to arrive?

If your candle is in stock and ready to ship, the processing time is typically 1-3 business days. Busy seasons can increase this time. Your order is top priority so please know it is being packaged with lots of care as quickly as possible.

Shipping time is 3-10 business days. Unfortunately, there is nothing we can do about shipping delays once the package leaves the shop and is scanned by the carrier. Your order will come with a tracking number which can be presented to the carrier if there are any delays or delivery issues. 

Carrier Delays / Lost Packages:

We cannot guarantee when your package will arrive due to possible carrier delays. Once your package leaves the shop, unfortunately it will be out of our care when your package will be delivered. If your package is missing, please reach out to the carrier to file a claim.  Kan-Del  is not liable or responsible for any delays, re-routes, or failed deliveries of your package.

If you have any concerns with the status of your order or your items were damaged in shipment, contact us with photos and your order number at cs@kan-del.com